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In September 2023 we outlined our concerns regarding the move by BT and other providers to replace the old copper wire telephone system with digital voice technology (also known as Voice over Internet Protocol – VoIP). We’re revisiting this subject as we’ve become aware of other…

BT is in the process of rolling out a new telephone system, which involves the old copper wire system being replaced by digital voice technology that connects via a router and uses the internet to make calls. BT hopes for this to be completed by December 2025.

Many organisations, such as Age UK, are concerned about the impact this will have on those living in rural areas where there is no…